Terms & Conditions

These Terms govern your relationship with the operator of wheelz-casino, accessible exclusively at wheelz-casino-ca.com, effective as of November 6, 2025.

Definitions

OBSERVE: Identify all critical terminology for regulatory clarity.
EXPAND: Ensure each term reflects statutory and operational meaning.
REFLECT: Provide unambiguous definitions to guide user understanding.

• Operator: Rootz Limited, legal entity operating wheelz-casino under MGA/B2C/599/2018 and AGCO OPIG1242821 licenses, with headquarters at Ewropa Business Centre, Dun Karm Street, Level 3 - 701, Birkirkara, BKR 9034, Malta.
• User/Player: Any individual with a registered account at wheelz-casino-ca.com, subject to these Terms.
• Account: A personal, non-transferable profile created by a User to access services on wheelz-casino-ca.com.
• Bet: A monetary or bonus-based wager placed on a casino game or event via wheelz-casino-ca.com.
• Bonus: Promotional credit or free spins awarded by wheelz-casino, subject to specific terms.
• Wager: The act of risking funds or bonuses on a game outcome.
• Deposit: A payment made by the User into their wheelz-casino account.
• Withdrawal: A request by the User to transfer available funds from their wheelz-casino account to their chosen payment method.
• KYC (Know Your Customer): Regulatory verification process requiring Users to submit identity and address documentation.
• Responsible Gambling: Policies and tools provided to help Users manage their gaming activity.

Account Registration

OBSERVE: Map age, verification, and data accuracy requirements.
EXPAND: Address KYC, user obligations, and CA-specific legal standards.
REFLECT: Provide a compliant, user-oriented registration process.

1. Eligibility: Only individuals aged 18 or older who are physically present in Canada (excluding restricted provinces/territories) may register. Proof of age and residence is required.
2. Registration Process:
   • Complete the online registration form at wheelz-casino-ca.com, providing accurate personal details (full name, date of birth, address, valid email).
   • Verify your email address through a confirmation link sent to your inbox.
   • Submit KYC documents upon request, including government-issued photo ID and proof of address (e.g., utility bill or bank statement).
3. User Obligations:
   • All information provided must be accurate and kept up to date.
   • Users are solely responsible for maintaining the confidentiality of their login credentials and are liable for all activity under their account.
   • Each User may only register one account; duplicate or fraudulent accounts are prohibited and may be closed without notice.
4. Security: wheelz-casino employs advanced security protocols to protect User data, but Users must also take reasonable measures to safeguard their account information.

Regional Compliance Note: CA regulations require strict KYC adherence and prohibit access by minors or excluded persons.

Betting & Gameplay Rules

OBSERVE: Detail bet types, conduct standards, and modification policies.
EXPAND: Integrate responsible gaming and anti-fraud rules.
REFLECT: Ensure fairness and protect both Users and operator.

1. Placing Bets:
   • Bets may be placed using deposited funds or eligible bonus credits.
   • Minimum and maximum bet limits are specified per game and visible in the game interface.
   • Once confirmed, bets cannot be modified or cancelled unless a technical error has occurred as recognized by wheelz-casino.
2. Gameplay Conduct:
   • All Users must act respectfully in live casino and chat environments; abusive, offensive, or fraudulent behavior is strictly prohibited.
   • Collusion, use of automated systems (bots), or exploitation of software bugs is forbidden and may result in account suspension and forfeiture of winnings.
3. Fairness and Integrity:
   • All game outcomes are determined by certified Random Number Generators (RNGs) and/or licensed live dealers, ensuring fairness and regulatory compliance.
   • wheelz-casino reserves the right to void bets or withhold payouts in cases of suspected fraud, technical malfunctions, or regulatory breaches.

Regional Compliance Note: All gaming operations are conducted in accordance with CA and provincial gaming standards.

Bonus Terms

OBSERVE: Identify bonus eligibility, activation, and wagering requirements.
EXPAND: Include timeframes, game restrictions, and anti-abuse measures.
REFLECT: Create transparent, enforceable bonus conditions.

1. Bonus Activation:
   • Bonuses are credited upon meeting specific promotion criteria and must be accepted within the stated period (unless otherwise specified, bonuses expire 30 days from awarding in 2025).
   • Some bonuses require manual activation via the User's account dashboard.
2. Wagering Requirements:
   • Each bonus is subject to a wagering requirement (typically 35x bonus amount, unless stated otherwise) before withdrawal of bonus-related winnings is permitted.
   • Wagering must be completed within the specified timeframe; unfulfilled requirements result in forfeiture of bonus and related winnings.
3. Game Restrictions:
   • Not all games contribute equally to wagering requirements; see promotion details for eligible games.
   • Use of bonus funds on restricted games may void the bonus and associated winnings.
4. Prohibited Actions:
   • Combining multiple promotions, using proxies, or engaging in bonus abuse (e.g., low-risk betting) is strictly forbidden.
   • wheelz-casino reserves the right to refuse, revoke, or adjust any bonus in cases of suspected abuse or regulatory non-compliance.

Regional Compliance Note: Bonus policies adhere to CA advertising and consumer protection standards.

Payments & Withdrawals

OBSERVE: Specify available payment methods, limits, fees, and refund conditions.
EXPAND: Integrate AML/CTF obligations, withdrawal verification, and CA requirements.
REFLECT: Ensure secure, transparent, and compliant financial transactions.

1. Deposit Methods:
   • wheelz-casino accepts deposits via major credit/debit cards, e-wallets, and other regionally authorized payment solutions. (Cryptocurrency payments may be allowed where permitted by CA law.)
   • Minimum deposit amount is CAD 10; maximum amounts are subject to payment provider and regulatory limits.
   • No deposit fees are charged by wheelz-casino, but Users should check with their payment provider for any additional charges.
2. Withdrawals:
   • Withdrawals may only be made to payment methods in the User's name and previously used for deposits.
   • Minimum withdrawal is CAD 20; maximum withdrawal limits apply per transaction and per day, as specified in the cashier.
   • All withdrawals are subject to successful KYC verification and AML/CTF checks in compliance with CA regulations.
   • Processing times: typically within 24 hours for e-wallets and 2-5 business days for cards/bank transfers. Delays may occur if additional verification is required.
   • No withdrawal fees are charged by wheelz-casino, but intermediary banks or payment processors may apply their own charges.
3. Refunds and Bonus Forfeiture:
   • Refunds of deposits or bets are only processed in cases of technical errors or regulatory directives. All refund requests are subject to investigation.
   • Any attempt to withdraw unearned bonuses or circumvent bonus terms may result in bonus forfeiture and account action.

Regional Compliance Note: All transactions are processed in accordance with CA anti-money laundering (AML) and counter-terrorist financing (CTF) statutes, and may be reported to regulatory agencies as required by law.

Limitation of Liability

OBSERVE: Establish operator's obligations and exclusions.
EXPAND: Include maximum compensation and regulatory limitations.
REFLECT: Protect both operator and User within legal boundaries.

1. Operator Responsibilities:
   • wheelz-casino is committed to providing fair, secure, and accurately functioning services at wheelz-casino-ca.com.
   • Game results are generated by certified systems or licensed live dealers in line with regulatory standards.
2. Exclusions of Liability:
   • wheelz-casino shall not be liable for losses resulting from technical failures, system errors, force majeure, internet disruptions, or third-party actions beyond the operator's control.
   • No warranty is provided as to the uninterrupted availability or error-free operation of wheelz-casino-ca.com.
   • Users are responsible for ensuring their own device and internet security.
3. Maximum Compensation:
   • In no event shall wheelz-casino's aggregate liability exceed the amount of the relevant bet or wager placed by the User, regardless of cause.
   • Nothing in these Terms shall limit statutory rights or operator liability for intentional misconduct or gross negligence as mandated by CA law.

Regional Compliance Note: This section is subject to mandatory provisions of CA consumer protection legislation.

Intellectual Property Rights

OBSERVE: Identify all content and software ownership.
EXPAND: Address restrictions on usage, copying, and distribution.
REFLECT: Protect operator's intellectual property under CA and international law.

• Copyright: All content, software, graphics, branding, and materials available on wheelz-casino-ca.com are the exclusive property of Rootz Limited or its licensors and are protected by international copyright laws.
• Prohibited Use: Users may not copy, reproduce, modify, distribute, transmit, or create derivative works from any material on wheelz-casino-ca.com without prior written consent from the operator.
• Trademarks: All trademarks, logos, and service marks displayed are owned by Rootz Limited or authorized third parties. Unauthorized use is strictly prohibited.

Regional Compliance Note: Use of website materials is governed by Canadian and international intellectual property statutes.

Privacy & Data Protection

OBSERVE: Reference privacy framework and data usage.
EXPAND: Emphasize CA compliance and User rights.
REFLECT: Guarantee transparent, regulated data handling.

• All personal data collected by wheelz-casino is processed in accordance with the wheelz-casino privacy policy and applicable Canadian data protection laws.
• Users have the right to access, correct, or request deletion of their personal data as outlined in the privacy policy.
• Data may be shared with regulatory authorities or third-party processors where required by law or for service provision.

Regional Compliance Note: Data processing practices align with the Personal Information Protection and Electronic Documents Act (PIPEDA) and provincial privacy laws.

Changes to Terms

OBSERVE: Set notification and acceptance mechanisms.
EXPAND: Specify User options on changes.
REFLECT: Ensure legally effective amendments.

1. Notification:
   • wheelz-casino reserves the right to update these Terms at any time. Users will be notified of material changes via registered email and/or prominent on-site banners.
   • The effective date of the amended Terms will be clearly indicated.
2. User Acceptance:
   • Continued use of wheelz-casino-ca.com following notification constitutes acceptance of updated Terms.
   • If a User does not agree to revised Terms, they must discontinue all use of the site and may request account closure in accordance with the Termination section.

Regional Compliance Note: Amendment procedures comply with CA consumer rights legislation.

Termination & Suspension

OBSERVE: Outline grounds, procedures, and User rights.
EXPAND: Integrate refund and notification requirements.
REFLECT: Protect both Users and operator in account closure scenarios.

1. Operator-Initiated Action:
   • wheelz-casino may suspend or terminate a User account for breaches of these Terms, suspected fraud, regulatory violations, or upon instruction from relevant authorities.
   • All account actions will be communicated to the User via registered email, stating the reason and, where applicable, outlining steps to appeal or resolve the issue.
2. User-Initiated Closure:
   • Users may request account closure at any time by contacting support at [email protected].
   • Any remaining balances, subject to successful verification, will be refunded via the User's registered payment method, less any outstanding obligations.
3. Effect of Termination:
   • On termination, all pending bets will be voided if related to regulatory or legal violations.
   • Bonus funds not meeting wagering requirements will be forfeited upon account closure.

Regional Compliance Note: Account actions are executed in compliance with CA gaming and consumer protection law.

Governing Law & Jurisdiction

OBSERVE: Specify applicable law, dispute venue, and mechanisms.
EXPAND: Address multi-jurisdictional operation and User rights.
REFLECT: Ensure enforceable, transparent dispute procedures.

1. Applicable Law: These Terms are governed by the laws of Canada (excluding laws of Quebec), unless superseded by applicable federal or provincial statutes. For Users in Ontario, relevant provisions of the Alcohol and Gaming Commission of Ontario (AGCO) apply.
2. Jurisdiction: Any dispute or claim arising from these Terms or use of wheelz-casino-ca.com shall be subject to the exclusive jurisdiction of the courts of Canada, or, where required by regulation, by the AGCO or similar regulatory bodies.
3. Dispute Resolution:
   • Users are encouraged to first contact wheelz-casino support to resolve any issues.
   • Unresolved disputes may be referred to arbitration in accordance with CA law, or considered by competent courts as appropriate.

Regional Compliance Note: Dispute procedures comply with CA and provincial gaming regulatory frameworks.

Contact Information

OBSERVE: Integrate all available support and legal contacts.
EXPAND: Provide clear channels for User inquiries and legal correspondence.
REFLECT: Ensure accessibility and regulatory transparency.

• Email (Support): [email protected]
• Website: https://wheelz-casino-ca.com
• Legal Address: Ewropa Business Centre, Dun Karm Street, Level 3 - 701, Birkirkara, BKR 9034, Malta
• Licensing Information:
  • Malta Gaming Authority (MGA) License No. MGA/B2C/599/2018 (valid through 2025)
  • Alcohol and Gaming Commission of Ontario (AGCO) License No. OPIG1242821 (valid through 2025)
• Mailing Address: See legal address above. Users may also request additional contact details by email.

For all inquiries, complaints, or legal correspondence, Users are advised to use the email address provided above. All correspondence will be addressed by the designated support or legal team led by Sophie Tremblay.

Regional Compliance Note: Contact procedures comply with CA consumer and gaming oversight requirements.