Contact Us

To ensure transparent and effective communication, wheelz-casino at wheelz-casino-ca.com provides multiple channels for customer support, tailored to comply with Canadian (CA) gambling regulations and industry best practices. Users may contact our support team for inquiries, assistance, or to address any concerns regarding their account, gameplay, or compliance matters.

All communications with wheelz-casino are handled in accordance with applicable privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada. Our team is available 24/7 to ensure a responsive and legally compliant support experience. We strive to reply to all inquiries within one business day and maintain multiple contact options-including email, live chat, and direct phone support where available-to enhance user accessibility and satisfaction.

Contact Channels: You may contact us via:

Email: [email protected] (primary support channel for all inquiries and complaints)
Website: https://wheelz-casino-ca.com
Contact Form: Available below for direct written communication to our support team.
Live Chat: Available 24/7 on our website for immediate assistance.
Phone: Currently not specified. For urgent matters, please use email or live chat.

For official correspondence, the registered corporate address of wheelz-casino is:

Headquarters: Ewropa Business Centre, Dun Karm Street, Level 3 - 701, Birkirkara, BKR 9034, Malta

Registered Entity: Rootz Limited, Company Registration Number: C 83903
Licensing: Regulated by the Malta Gaming Authority (MGA), License No. MGA/B2C/599/2018 (global, including Canada, except Ontario), and the Alcohol and Gaming Commission of Ontario (AGCO), License No. OPIG1242821 (Ontario).

Contact Form (System 1: Factual Procedure)

If you need assistance, feel free to reach out through our contact form. Provide your name, email address, and a brief description of your request, and our team will get back to you promptly.

We aim to reply to all inquiries within one business day. For faster support, you can use our live chat feature or call us directly. Our team is available 24/7 to ensure your questions are addressed without delay.

Legal Obligations & User Protections (System 2: CCoT-Optimized)

Privacy & Data Protection: All personal data submitted through our contact channels is processed in accordance with PIPEDA and other applicable Canadian privacy legislation. Data is handled securely and used solely for the purpose of addressing your inquiry or complaint. Users have the right to request information regarding their data or to exercise data subject rights as provided by law.
Complaint Handling: Should you have a complaint regarding any aspect of wheelz-casino operations on wheelz-casino-ca.com, you may submit it via email, contact form, or live chat. Our support team is committed to resolving all issues promptly and fairly. In the event that a satisfactory resolution is not achieved, you have the right to escalate the matter to the relevant regulatory authority (MGA or AGCO, depending on your jurisdiction in Canada).
Responsible Gambling Support: Our support channels are equipped to assist with responsible gambling requests, including self-exclusion, deposit limits, or advice on gambling safely. Confidential assistance is available at all times.
Language of Communication: All support is provided in English, in compliance with CA legal and accessibility standards.
Service Availability: While our target is to respond within one business day, support is available 24/7 for urgent matters.

Dispute Resolution & Regulatory Escalation (System 2: Explicit CA Compliance)

Internal Resolution: All complaints should first be submitted to wheelz-casino support via the above channels. We are committed to investigating and resolving all concerns in a timely and equitable manner, generally within 14 days of receipt.
Escalation to Authorities: If you are not satisfied with our resolution, you may escalate your complaint to the relevant regulator:
- Malta Gaming Authority (MGA): For customers outside Ontario, Canada.
  Contact MGA
- Alcohol and Gaming Commission of Ontario (AGCO): For customers in Ontario, Canada.
  Contact AGCO
Documentation: Please retain all correspondence and reference numbers provided by our support team to facilitate any escalation or regulatory review.

Regional Compliance Note: All support and complaints procedures are fully compliant with CA (Canada) gambling law, including the requirements of the MGA, AGCO, and PIPEDA. wheelz-casino does not accept liability for communications sent through unofficial channels. All dates and timeframes are valid through 2025.